(a) State four basic information required when recording accident at work. (b) State four steps to be taken when handling complaints.
Explanation
(a) Four basic information required when recording accidents at work; (i) The date when the report is made (ii) The method of reporting (iii) The date, time and place of event (iv) Personal details of those involved (v) A brief description of the nature of the event or disease (b) Four steps to be taken when handling complaints; (i) Listen and understand, first always listen to the customer (ii) Empathize with their position to create a bond between you and the customer (iii) Offer a solution to their problem (iv) Execute the solution, try to solve their problem (v) Follow-up
